Answer customer questions and collect enquiries with ChatZen.
ChatZen uses approved business information to answer common questions, collect enquiry details and help visitors book or reach your team across supported channels.
Set up, review and improve the chatbot.
Six stages from business information and conversation rules to launch and review.
Smart Lead Capture
Collect contact and enquiry details through a guided conversation.
Instant Booking
Show approved calendar availability and let suitable visitors request a meeting.
Conversation Intelligence
Review conversation patterns and update information or rules when answers need improvement.
Omni-Channel Integration
Connect across your website and social media — one knowledge base powers all channels consistently.
Continuous Optimization
Review conversations, failed answers and enquiry activity, then improve the content and rules.
Launch & Ongoing Support
After launch, monitor answers and update the chatbot when services, policies or common questions change.
Useful conversations and clearer next steps.
Tools for answering questions, collecting lead details, supporting bookings and reviewing conversations.
Instant Support 24/7
Visitors can ask approved questions at any time, while complex or sensitive enquiries can be transferred to a person.
Support more enquiries and bookings
Guide interested visitors to a suitable service, booking option or contact method.
Reduce Workload
Handle common questions, basic lead collection and booking steps so staff spend less time on repetitive replies.
Natural, approved responses
Use approved information and tone guidance to produce clear, natural responses.
Actionable Insights
Review conversation topics, enquiry activity and failed answers without placing personal data in marketing reports.
Multi-Platform Integration
Website, WhatsApp, Facebook Messenger, Instagram — a consistent experience wherever your audience talks to you.
Improve from reviewed conversations
Improve the chatbot through reviewed conversations, updated information and tested rule changes.
A conversation system with human ownership.
Knowledge, guardrails, escalation and review are treated as one connected workflow.
Discuss ChatZenCustom-Built For You
Every chatbot is designed around your goals, audience and brand voice — aligned to your exact customer experience.
ChatZen is designed to make useful customer conversations easier to manage.
Media87 plans the information, conversation rules, integrations and review process around your business needs.
Custom Chatbots
Designed around your unique goals, audience and brand voice — natural conversations that fit your customer experience.
Learning-Powered AI
Language tools produce responses from approved information, while people review accuracy and update the rules.
Review and improve results
After setup, review conversation quality and enquiry activity to decide what should change.
Answer questions.
Collect enquiries.
Discuss your channels, common customer questions and booking or lead-handling needs.
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